A Fresh New Look To Auction Pages

We decided that it was time for our auction page to get a fresh new look and we’ve released what we think is a cleaner, more organized way to view auction information!  Some of our newer users may have already been exposed to the new page, but for our veteran users we’re giving some of you a chance to take a sneak peek as we roll out the new design.  Here’s a quick look:

To see if your account is ready to preview the new auction page go to any open auction and see if you have the following link on your page:

If you don’t like it right away you can get back to the old design by clicking the link located at the bottom right hand side of the new auction page (please note, we’ll eventually be moving everyone to the new design):

We hope you’ll stick with the new page and give it a chance to win your heart over <3  And of course we’d love to hear your feedback so if you’re feeling extra expressive, please tell us what you think in this short questionnaire.  We’ll be reading each and every one of your replies and making changes before switching over to the new page (date TBD).  We hope you like it!

How to help keep Listia fun and healthy

Hi everyone,

Today’s Listia Tip is about how you can help keep Listia the fun and healthy place that it is today.

Did you know that you play a big part on the health of the entire Listia ecosystem?  That’s right.  Listia relies on input from users about auctions that might be questionable or need to be looked into.  We do this with a high performance team of moderators and administrators who help keep the site clean and friendly, but they can’t be everywhere, every minute, of each day.  So that’s where you come in.  If you see something that needs our attention, please help them continually improve the site by flagging questionable auctions.  This is done by clicking the “Flag as inappropriate” link on the Auction Page (located under the description or the verification badges).  This flags the auction for review by our team of experts, who will diligently look over everything to ensure that the content is right for our site.  Almost all flags are now reviewed within a day of getting flagged, most within hours, 24/7.  That’s how dedicated the team is, to ensure that your experience on the site is a fun, safe one.

We hope you continue enjoying Listia, getting rid of your old stuff and getting something new.  And thanks in advance for contributing to the fun and health of our site.

ListiaTae

A bit of mod team trivia: The Listia teams of moderators and admins have a total of 226 combined years of customer support experience.  That’s almost as many years as the age of the good ole’ USA!  They’re friendly and well trained to help keep the site the fun place for everyone.

Mike Joins Listia!

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We’re excited to introduce the latest member of our Listia family, Mike! He comes with years of customer service experience and will make a great asset to our expanding customer support team. As a tradition, we like to introduce all of our new employees by having them share a few facts about them, so here are 5 facts you may (or may not know) about Mike:

  1. He grew up in Los Altos, California (he’s a local boy)
  2. He can solve the rubix cube in under 3 minutes
  3. He is a semi-pro tech blogger. He enjoys writing about the latest techs and gadgets
  4. He is a fan of Wes Anderson movies
  5. His favorite sports team is the San Francisco Giants

If you’re interested in job opportunities with us, visit more details here: www.listia.com/jobs

Leave a comment for Mike and welcome him to the Listia community!

Feature your Auctions for More Exposure!

Recently, we gave tips on how to get more bids and credits from your auctions, but have you considered featuring your auctions?

Featured an auction is simple and is a great way to get gain exposure and drive potential bidders to view your item(s). Users can submit a ticket (with the request type: I am a seller > I want my auction featured) to request their auctions be featured.

If your featured request is granted, you will see a Featured icon next to your auction title (viewable in search results). You can also find your auction amongst the other featured auctions located in the Featured Listings page.

While Listia review all featured requests, note that we can not feature all items that are requested. Here are a some tips on how to make your auctions have a higher change of being featured:

  1. Include the complete auction URL with your ticket (e.g. http://www.listia.com/auction/4451367-schwinn-mens-and-womans-cruiser-bike. If the complete URL is not included, the auction usually doesn’t open correctly and we cannot feature your item.
  2. Using an image of the actual item in hand will give you a better chance of being featured. We will rarely feature an auction with a stock photo as the first image.
  3. Include sharp, clear pictures. Blurry and out of focus pictures don’t showcase your item and we will rarely feature an auction with a blurry photo.
  4. Long vertical images don’t work very well so try to stick with landscape style photos.
  5. Be sure you have good seller feedback with at least a Seller Wings badge.
  6. Include a detailed description of your item

Note: Due to the nature of certain auctions we cannot feature them.  These auctions include the following:

  • Mystery
  • Tiered
  • Winners Choice
  • Gift Cards
  • Codes

With this new tip, we hope to see your items featured one day! Have a suggestion for a future topic?  Tell us here too.

Trade Your Way Up to a Vacation or New Car!

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After a few weeks of beta testing, the Listia Rewards Store has officially launched!

The Rewards Store is a shop curated by us where you can redeem your credits for brand new items at fixed (Get It Now) prices. We’re adding more listings all the time, so you can check back every day for new surprises.

To celebrate our official launch, we’ve added a new Premium category which includes:

If you don’t have enough credits for Premium Rewards, don’t worry – you can start saving up now, or you can shop from a long list of other items. We stock the Rewards Store so there’s something for everyone.

Let us know in the comments what kind of Rewards you want to see added to the Store. Happy trading!

Browsing through Listia like a speeding bullet!

With so many great auctions to see on Listia, browsing through them all can be a bit time consuming (especially if your computer is slow or you have a slower internet connection).  You want to find that gem of an auction as fast as possible, right?  So let me share with you a little “trick of the trade” that may help you see more auctions in a fraction of the time.  This is done using a browser feature that many power-users use—browser tabs.  The exact steps may vary from browser to browser, but the general concept still applies across all modern browsers that support tabs (almost all do).  And this tip can be used to surf the Internet faster, and not just Listia (IE: Google search results page).

1) Do a search on Listia for anything that you’re interested in, and you’ll get a list of matching auctions.
2) Instead of clicking on the one you’re interested in, press the CTRL key down while left-clicking the auction (Windows).  If you’re on a Mac, hold down the Command key when clicking.  When you do this, most browsers will open up that auction in a NEW separate tab without you ever leaving the original page you’re on.  (Note: Some browsers may require you to change a setting so that the new tab opens up in the background.)
3) Continue down the list to the next auction that you want to see, and do it again (CTRL click).  Keep doing that for all the auctions that you’re interested in, and they’ll be individually opened up in the background as separate tabs in the order you opened them.
4) After you’ve done that to a number of auctions, you can click on each of the new tabs to read, comment, and place your bids.  Voila!  Once done, close each tab if desired.

Click the thumbnail below for an example.

See how easy that is?

Benefits: You don’t have to wait for the pages to load because you’re just continuing on and CTRL clicking on all the ones you want to see first.  Meanwhile, the auction pages are all loading in the background and ready whenever you are.  And now, you can power through Listia like a speeding bullet, finding more great things to bid on!

Happy listings/winnings everyone!

What other ways do you power through Listia?

How to Get More Bids and Credits from your Auctions

There are many ways to get your auctions to generate more bids and potentially get more credits for your items.  Because some of them may take some trial and error to learn, we wanted to help everyone by sharing some of the tips we use ourselves.  So here are the top 10 tips that work best for us:

10) Always include lots of CLEAR photos.  Blurry ones are a big turn-off.  Studies have shown that lots of pictures in auctions are worth a bazillion words.  Take pictures from various angles, in good light, showing relative size, etc, and again, never include blurry photos.

9) Give LOTS of info about your product.  Also, take advantage of Listia’s ability to add Updates to your Description, should you forget to mention something or end up getting lots of the same question.

8) If you live in a smoke or pet-free household, let it be known.  Some people really care about that.  My favorite from this week is from one of our user’s auction: “Items come from a smoke free home….I have cats….they don’t smoke either!”  Hahahaha!

7) Make sure your Seller’s reputation score is high.  Your online reputation is worth everything and will instill confidence in the bidders who are interested.

6) Be extra clear with your shipping options.  Ambiguity is your enemy when it comes to having successful auctions.

5) Unless absolutely necessary, try not to “hide” any comments.  Bidders will trust you more from your transparency.  Besides, any bidder can simply click and see what a seller hid.

4) Try to time your auction to start and end during a reasonable day/time when there are more Listians bidding–that’ll usually lead to higher credits.  Don’t have your auction end at 10am east coast time on a weekday, since that would only be 7am on the west coast, and many potential buyers are either rushing off to work or still sleeping.  Remember that Listia does allow you to schedule your auctions if that’d be more convenient for you.  Start times (thus end times) can be set while creating the auction, under the “Show Advanced Options.”  (Requires Listia Perks: http://www.listia.com/account/perks)  Click this thumbnail to see exactly where.

Where to set the auction's start date/time

3) Try setting your auction as a Premium Auction so that its title is bold in the search results, gets a special icon next to it, and it will get special placement in both the search results and auction pages.  The cost varies, depending on the then-current market demand, but it’s usually a good investment.  I almost always do mine as Premium with great results.  Details can be found here.

2) Offer Free Shipping because you’ll get more bids and better placement in the search results.  And you’ll make up the cost with the extra credits you’ll earn.

1) Communicate, communicate, and communicate often with those who are watching, fanning, or commenting.  Nothing else gives bidders more “warm n fuzzies” than a seller who’s friendly, helpful, genuine, addressing concerns, and commenting back quickly.  Did I mention that sellers should communicate often?  :-)

I hope these tips help you get more out of your auctions.

Do you have any seller tips of your own that you’ve found to work well for you?  Leave us a reply below.

Have a suggestion for a future topic?  Tell us here too.

Coming in the next Newsletter: Shortcuts to blaze through Listia, faster than a lightning bolt!

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