A Couple Announcements

Hi everyone,

We are currently in the process of improving our categories on Listia to be more comprehensive and thorough. In order to do this we have had to disable the ability to create a custom subcategory when you list your item(s).  Don’t worry though! Once we’re finished with revamping our categories it should be easier to both list and browse! We apologize for any inconvenience this may cause you for the time being.

Also, on November 19th we will be switching everyone over to the newly designed auction page. A few of you have tried it out and then opted to go back to the old design, but on November 19th the old auction design will no longer be available. Thank you for all your feedback so far!

Stay tuned for more updates!

How to Have a Great Shipping/Receiving Experience

Hi everyone,

Today’s Listia Tip is about how to ship an item to a winner in the best possible way.  It seems simple enough, to pack it well and take it to a shipping carrier, but here are some time-tested tips to help you sail through the process:

  • This goes without saying, but pack your items carefully and with plenty of packing material so that nothing gets damaged.  As the seller, it’s in your best interest to make sure that the item arrives safely and doesn’t get damaged when the delivery man drop-kicks your box.
  • If you’re charging for shipping, then it’s a good idea to wait for the payment before shipping.  =)
  • It’s a little cost, but it’s often times worth getting a delivery confirmation or a tracking number for your package.  Lost packages happen and it’s one of the top reasons we get a post-auction dispute, so base your decision on how many credits you’ll get for the item.  Think of it as a sort of “insurance” on the amount of credits you’ll get.
  • If your item is very valuable, then I recommend taking some clear photos of the item just before it goes into the shipment box, showing everything that’s being included.  It’s not likely, but just in case something happens to the box during shipment, and they can come in real handy should there be any type of dispute with the transaction later.  Taking pictures nowadays is free, so why not?
  • If you’re listing an item where the buyer pays the shipping cost, clearly state how much and the payment methods accepted.
  • Ship to a verified address only.  Shipping to an address someone emails you instead, leaves you unprotected by the Listia Assurance and exposes you to some unnecessary risk.
  • Using Paypal is the recommended shipping payment method, because it’s convenient as well as both parties are protected by Paypal in most cases.
  • If you’re the winner, only click the “Got It” button AFTER you’ve actually received the item.  Even if the seller tells you that they need you to do that before you actually get the item.  When you click that button, the seller immediately gets the credits that are held in “escrow” for you.  Be smart.

Follow the above tips and you’re likely to have a perfect shipping/receiving experience.  Do you have any shipping/receiving tips of your own?  If so, add your comment here.

We hope you continue enjoying Listia, getting rid of your old stuff and getting something new.  Happy shipping/receiving everyone!

ListiaTae

A Fresh New Look To Auction Pages

We decided that it was time for our auction page to get a fresh new look and we’ve released what we think is a cleaner, more organized way to view auction information!  Some of our newer users may have already been exposed to the new page, but for our veteran users we’re giving some of you a chance to take a sneak peek as we roll out the new design.  Here’s a quick look:

To see if your account is ready to preview the new auction page go to any open auction and see if you have the following link on your page:

If you don’t like it right away you can get back to the old design by clicking the link located at the bottom right hand side of the new auction page (please note, we’ll eventually be moving everyone to the new design):

We hope you’ll stick with the new page and give it a chance to win your heart over <3  And of course we’d love to hear your feedback so if you’re feeling extra expressive, please tell us what you think in this short questionnaire.  We’ll be reading each and every one of your replies and making changes before switching over to the new page (date TBD).  We hope you like it!

How to help keep Listia fun and healthy

Hi everyone,

Today’s Listia Tip is about how you can help keep Listia the fun and healthy place that it is today.

Did you know that you play a big part on the health of the entire Listia ecosystem?  That’s right.  Listia relies on input from users about auctions that might be questionable or need to be looked into.  We do this with a high performance team of moderators and administrators who help keep the site clean and friendly, but they can’t be everywhere, every minute, of each day.  So that’s where you come in.  If you see something that needs our attention, please help them continually improve the site by flagging questionable auctions.  This is done by clicking the “Flag as inappropriate” link on the Auction Page (located under the description or the verification badges).  This flags the auction for review by our team of experts, who will diligently look over everything to ensure that the content is right for our site.  Almost all flags are now reviewed within a day of getting flagged, most within hours, 24/7.  That’s how dedicated the team is, to ensure that your experience on the site is a fun, safe one.

We hope you continue enjoying Listia, getting rid of your old stuff and getting something new.  And thanks in advance for contributing to the fun and health of our site.

ListiaTae

A bit of mod team trivia: The Listia teams of moderators and admins have a total of 226 combined years of customer support experience.  That’s almost as many years as the age of the good ole’ USA!  They’re friendly and well trained to help keep the site the fun place for everyone.

Mike Joins Listia!

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We’re excited to introduce the latest member of our Listia family, Mike! He comes with years of customer service experience and will make a great asset to our expanding customer support team. As a tradition, we like to introduce all of our new employees by having them share a few facts about them, so here are 5 facts you may (or may not know) about Mike:

  1. He grew up in Los Altos, California (he’s a local boy)
  2. He can solve the rubix cube in under 3 minutes
  3. He is a semi-pro tech blogger. He enjoys writing about the latest techs and gadgets
  4. He is a fan of Wes Anderson movies
  5. His favorite sports team is the San Francisco Giants

If you’re interested in job opportunities with us, visit more details here: www.listia.com/jobs

Leave a comment for Mike and welcome him to the Listia community!

Feature your Auctions for More Exposure!

Recently, we gave tips on how to get more bids and credits from your auctions, but have you considered featuring your auctions?

Featured an auction is simple and is a great way to get gain exposure and drive potential bidders to view your item(s). Users can submit a ticket (with the request type: I am a seller > I want my auction featured) to request their auctions be featured.

If your featured request is granted, you will see a Featured icon next to your auction title (viewable in search results). You can also find your auction amongst the other featured auctions located in the Featured Listings page.

While Listia review all featured requests, note that we can not feature all items that are requested. Here are a some tips on how to make your auctions have a higher change of being featured:

  1. Include the complete auction URL with your ticket (e.g. http://www.listia.com/auction/4451367-schwinn-mens-and-womans-cruiser-bike. If the complete URL is not included, the auction usually doesn’t open correctly and we cannot feature your item.
  2. Using an image of the actual item in hand will give you a better chance of being featured. We will rarely feature an auction with a stock photo as the first image.
  3. Include sharp, clear pictures. Blurry and out of focus pictures don’t showcase your item and we will rarely feature an auction with a blurry photo.
  4. Long vertical images don’t work very well so try to stick with landscape style photos.
  5. Be sure you have good seller feedback with at least a Seller Wings badge.
  6. Include a detailed description of your item

Note: Due to the nature of certain auctions we cannot feature them.  These auctions include the following:

  • Mystery
  • Tiered
  • Winners Choice
  • Gift Cards
  • Codes

With this new tip, we hope to see your items featured one day! Have a suggestion for a future topic?  Tell us here too.

Trade Your Way Up to a Vacation or New Car!

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After a few weeks of beta testing, the Listia Rewards Store has officially launched!

The Rewards Store is a shop curated by us where you can redeem your credits for brand new items at fixed (Get It Now) prices. We’re adding more listings all the time, so you can check back every day for new surprises.

To celebrate our official launch, we’ve added a new Premium category which includes:

If you don’t have enough credits for Premium Rewards, don’t worry – you can start saving up now, or you can shop from a long list of other items. We stock the Rewards Store so there’s something for everyone.

Let us know in the comments what kind of Rewards you want to see added to the Store. Happy trading!

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