Post-Auction Tips

Listia_tips

It’s an exciting feeling to win an item you’ve been bidding on and wanting to get, but what happens next? Below are some helpful post-auction tips for both buyers and sellers:

BUYERS:

Provide A Shipping Address: Once an auction ends, a buyer will need to provide the seller with their stored Listia verified address and payment (if applicable) within 7 days. Make sure you take the time to double check your address. If a stored address is incomplete (e.g. missing zip code, street number, etc), you can visit the Shipping Address page to correct it.
If the item is for “local pick-up” only, both parties can agree to meet at a local public place to exchangethe item.

Check for Payment Method: Most listings offer Free Shipping, however if a seller does not offer free shipping, they have one of two shipping payment options:

  1. Exact Rate – Fees may vary depending on the location between buyer and seller
  2. Flat Rate – The fee is the same regardless of where the buyer is located (domestic addresses only)

For the actual payment, we ask that you use PayPal. PayPal is an easy, safe way to pay for shipping, but remember not to use the “gift” option. (You can contact PayPal to recover shipping money in case there is a problem, but not if you choose the “gift” or “personal payment” option). Once an auction ends, the seller can provide their PayPal email to the buyer or they can send a PayPal invoice to the buyer.
Avoid other payment methods such as sending cash, checks, money orders and never send wire transfers. These types of payments are extremely hard to recover in case there is a dispute, and Listia is unable to help recover shipping money. If you do send payment by mail, make sure you have evidence of payment.

Provide Feedback: Providing feedback is a great way of showing how the transaction went. A buyer will be prompted to leave a feedback after clicking the “Got It” button (meaning you’ve received the item)

 

SELLERS:

Check The Buyer’s Address: The only way of receiving an address from the buyer is through the shipping address section on the top of the post-auction page (addresses in the email message section are not allowed and not Listia verified). If the buyer provides an address in the email message logs, we ask that you inform them to use the provided address form on the auction page. If an address is stored correctly but looks incomplete (e.g. missing zip code, street number, etc), double check with the buyer first before shipping.

Provide Proper Payment for Shipping: Whether or not free shipping is offered, make sure you put enough postage on the package. If you are offering free shipping and the amount isn’t enough to cover the cost of the item being shipped, the item may not be delivered to the buyer and can be returned to you.

Securely Package Item(s): A seller is fully responsible for securely packaging and shipping the item to ensure against damage or loss from normal shipping practices. A common mistake is placing small items in a regular white letter envelope. If the item is fragile or delicate, such as jewelry, avoid placing it in an envelope which can be harmed or damaged during delivery. Envelopes may only be used if the item inside is flexible and can be sent through a sorting machine.  Be sure to package your item safely and accordingly, to prevent any damages or loss.

Provide Delivery Confirmation: The best way to track a shipped item is by providing a delivery confirmation/tracking number. USPS provides these for a small fee (roughly $0.80; fee may vary in locations), but they are extremely helpful for both parties once an item is shipped. Providing a post office receipt of payment is not sufficient evidence of where the item is, so whenever possible, please use delivery confirmation.

As a reminder, all users on Listia are both a buyer and seller, so we all share these responsibilities and tips. Check out our Rules page for additional information. What helpful tips would you also offer? Let us know by leaving a comment!