Today we pushed some changes to the way credit transactions work after an auction has completed. A lot of the old methodology is the same in terms of pending credits and users with the Seller Wings badge, but there are some changes that we hope are improvements regarding credit reversals. You can read the full details here:
http://www.listia.com/about#pending_credits (pending credits) and
http://www.listia.com/about#credit_refunds (credit refunds)
In short ...
- Buyers and sellers can request credit refunds 5 days after an auction has closed
- When a dispute is opened against you, you have 5 days to respond before the opposing party receives an automatic reversal
- Auctions are completely closed 20 days after an auction has closed (no credit reversal request may be filed after this time)
Let us know if you see any problems! Thanks!