Some Helpful Shipping Tips

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During these unprecedented times as COVID-19 continues to affect communities and day-to-day life across the world we would like to highlight a few of the features on Listia and some tips to ensure buyer and seller transactions continue to run smoothly. This is also the perfect time to do some decluttering in your home!

Carriers and shipping companies are considered an essential service right now and there has been minimal disruption to date. Most carriers will have slight variations on their signature required processes but otherwise, most, if not all, are open as usual.

Very Important:

If you need to visit the site of a carrier to drop off packages, we ask that you adhere to social distancing guidelines and follow the advice of staff there. It’s advised to wear a mask when going into a store and many employees appreciate that. In order to limit the time spent outside your home please remember to reuse supplies, such as boxes or bubble wrap, received from any other packages you get delivered to your home, and pack your item before you head to the store. Also, it’s quick and easy to buy and print a shipping label at home through Listia.

After your item is packaged and ready to ship don’t forget you can schedule a Free USPS pick up for the following services:

  • Priority Mail (including flat rate packages)
  • First Class Package
  • Returns
  • First Class Package International
  • Priority Mail International
  • Priority Mail Express

Alternatively, if you happen to see your neighborhood post office delivery driver they will often take your package for you. Be sure to thank them for their service!

Like many of you, we’re adapting to new ways of working but we’re still here to help. If you do have an issue, we encourage you to search our support pages and visit our Blog for up-to-date information on Listia. If you can’t find what you need, please do not hesitate to send in a Support Ticket!

So much continues to change during COVID-19 and we’re committed to help buyers and sellers navigate the uncertainty. Please stay safe!

Updates Coming Soon!

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Today, we’d like to announce a few changes related to Listia listings that will be coming soon! First, a quick update on the release of Points and Props. We’re still working hard on finishing up the final touches and we’re working with the Props team on a good time to launch. We thank you for your patience and we know you’re excited to see what we’ve built! We’re very excited too, but just hang tight a little longer!

Some other changes we are making to the marketplace in an effort to fuel a balanced experience for both sellers and buyers are described below. We’ll be slowly rolling these features out over the next few weeks and our current users will have a short grace period to get accustomed to these changes. Don’t worry, if you violate these new rules, we’ll remind you through your listings or direct message.

Let us know if you have any feedback on the changes! We’d love to hear what you think!

Shipping items with tracking

Moving forward, we will not be able to refund a seller if a tracking number is not used and the buyer does not receive their package.

Sellers are strongly encouraged to ship all items with tracking and it is the seller’s responsibility to successfully deliver items to their buyers. Moving forward if there are transaction disputes, we will be looking to see that the seller did their best to successfully deliver their items to the buyer, including adding a tracking number. Tracking has a number of benefits for both sellers and buyers:

  • Sellers are protected against buyers that may falsely claim that they did not receive their items
  • If an item is not delivered, the seller can contact the shipping carrier and potentially file a claim. The tracking number will also help the shipping carrier track down the package.
  • Buyers know when they’ll be getting their package so they can watch for their delivery
  • Buyers will be more confident buying your items if tracking is used

We understand adding a tracking number increases shipping costs which is why we are not making it a requirement. We are still giving sellers the choice to use tracking or not, but it is a risk that each seller has to evaluate for each item they ship. If you are a seller that ships with tracking, be sure to add it in your listing description because your buyers will appreciate it!

Shipping payments

For items where the seller requires a shipping payment, we are no longer allowing cash, personal check, or money orders to be used to pay for shipping.

Sending shipping payment through the postal service adds multiple days to the shipment of items and it is not secure. We strongly advise using PayPal goods and services directly or via our Replin payments app to pay your seller for shipping. It is not advised to use services like Venmo, Cash App, Google Wallet, Zelle, etc. because of the risk involved with using these services.

45 day transaction period

Transactions will now close 45 days after payment has been made.

The current duration to request a refund is 60 days and we are reducing this to 45 days to help both sellers and buyers finalize their sales in a more timely fashion. Sellers should be responsible for delivering their items on time and buyers should be responsible for knowing when they would like a refund.

Point transfer for gift card listings

Points will no longer be automatically transferred for member listed gift cards in order to give the buyer time to verify the gift card. Once the buyer confirms receipt, the points will transferred as usual. This rule will apply to all sellers.

Thank you again for your patience and hope you and your families are staying safe during this time! Stay tuned for more updates!

Listia Points & Props Coming Soon!

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First and foremost, we hope everyone is safe and healthy amidst this unprecedented time in the world. The Listia team has been working from home, practicing our shelter in place routine for just over 4 weeks now. A big thank you goes out to all the essential workers out there that are helping people get what they need during this time. An even bigger thank you goes out to all the health care professionals that are fighting for us all on the front lines, doing their very best to help people in need.

With that being said, we’ve been working hard on getting Props to your doorstep! Our previous post had some details, but we wanted to let you know a little more about what will happen around launch day along with a few other tidbits!

Say Hello To Listia Points!

Our new in-app currency is going to be called Listia Points (PTS)! Credits, Ink.. now Points? YES, we think we’ve finally landed on an in-app currency name that embodies everything Listia is about. You’ll be able to purchase, earn, and redeem Points as well and you won’t have to worry about anything else other than your Points on Listia! For the veterans, Points will behave more like credits and hopefully bring back some of that old school feel.

Launch Day

When we launch Listia Points & Props we’ll likely need to have a scheduled maintenance window where Listia will be offline. As usual, we’ll try to perform this scheduled maintenance when most of you are asleep.. or should be asleep! Mobile apps will also have a required update since there are quite a few changes. We’re trying our best to make the changeover as seamless for the community as possible, but below are a few things that you can expect when we launch.

XNK listings that are open or unpaid for will be automatically converted to Points. We are doing a direct conversion from XNK to PTS so you’ll simply see open listings use “PTS” instead of “XNK”. Closed listings that are unpaid for will use a checkout with your updated balances (see below) so you’ll still be able to pay for your item(s).

We’ll automatically convert your Store Credit balance to become your new Points balance. You’ll only have one balance to manage on Listia and this is where all your Points from selling, earning, and buying will go.

Your Main XNK balance will remain as is up until launch day. Afterwards, you’ll still be able to use your XNK at checkout and we’ll automatically convert your XNK to Points for you. You’ll also continue to be able to withdraw your XNK to your own external wallet for a limited amount of time.

Listia Points VS Props

Listia Points are the in-app currency so what are Props? Props are the new reward token that you get for certain actions such as earning positive seller feedback, badges, etc. We’ll be introducing a new badge called your Props Level and this is directly related to how many Props you’ve earned on Listia. When you reach certain levels you get better benefits on Listia like lower transaction fees, and bigger bonuses! Even better, you own your Props and you’ll be able to connect an external wallet to withdraw and manage your Props!

For more information on Props visit: https://www.propsproject.com

XP Update

With the introduction of Props, we’ve decided to retire the XP feature. Only some of our current members have this feature today, but in a few days we’ll be removing it for all users. If you collected a lot of XP over the years don’t worry! We’ll be giving out Props to our old users and we’ll take your old XP balances into consideration when determining how many Props you’ll start off with. When we first heard about Props we were really excited because it reminded us of our XP feature.. except on steroids.

Thank YOU!

Finally, a thank you to the entire Listia community for sticking with us for over 10 years! We’ve learned so much from the community and wouldn’t be where we are without you all! We’re super excited to you bring you this new iteration of Listia and we hope you have fun with it as well!

More updates will come as we approach launch day!

Something New is Coming to Listia!

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Listia is getting a big upgrade in the next month or so. We are bringing a brand new rewards, loyalty, and bonus system to Listia, powered by Props Tokens! Props is a digital token that will unlock features and benefits such as lower transaction fees and bonuses for buying. Users hold Props Tokens to get in-app benefits (on Listia and other apps) & upside potential via a financial stake in the networks and communities they are helping to create!* The more Props you have on Listia, the higher your Props level will be.. meaning more benefits and a larger piece of the network. Read all about Props here: https://www.propsproject.com/

Props will be separate and in addition to the regular in-app currency (currently XNK) that is used to buy and sell goods on Listia. The good news is, the in-app currency for buying and selling is also getting a big upgrade! We will be renaming and stabilizing the currency – no more wild value swings, no more inflation, and most importantly we are adding a brand new Gift Card Redemption system, so you can always redeem your in-app currency for Gift Cards and other new goods. If you are familiar with the Rewards Store, this is essentially a big upgrade to that. You won’t have to wait for new Gift Cards to get listed, as the inventory will be unlimited.

Check below for more details! It’s very important to note that there won’t be any change to your current buying power so the upgrade should be seamless, unlike some of the previous changes to the marketplace currency.

To summarize:

Props: NEW rewards token to get in-app benefits & a financial stake in the network*
XNK: will change to a STABLE, in-app currency for buying/selling goods on Listia

Details and How it Works:

Existing Users Start Off with Props

  • If you have ever bought or sold successfully on Listia, you will get Props deposited into your account automatically once we launch!
  • The amount of Props will be based on all your past buying and selling activity. The more you have bought or sold, the more Props you will start with.
  • Optional: Anyone with a withdraw-able XNK balance or an outside XNK wallet will also have the option of exchanging their XNK for even more Props on Listia. More details on that coming soon! If you don’t want to do this, you can still just use your XNK to get stuff on Listia as an in-app currency.

Earning More Props

  • Sellers who successfully sell something and then receive positive feedback will earn some Props for each sale.
  • Buyers who leave feedback after buying from a seller will earn some Props for each purchase.
  • Users will be able to earn more Props by completing tutorials, daily, weekly, and monthly goals such as listing in certain categories, listing a certain number of items, buying in certain categories, inviting friends, etc.
  • Users will earn more Props as they earn new badges on Listia. With over 80 badges to earn, there are plenty of opportunities to earn more Props!

Benefits of Props on Listia

  • Sellers who hold Props will get a reduction in transaction fees. The amount of the discount will depend on your Props level. The more Props you have, the lower your transaction fees will be when selling things on Listia. This is huge for power sellers and retailers who want to build a presence on Listia. Props will give them a stake in the network that they are working hard to help build, and also give them an immediate reduction in transaction fees for all sales.
  • Get a bonus every time you buy more in-app currency to spend on Listia. The amount of your bonus currency will depend on your Props level. Essentially, the more Props you hold, the larger your bonus when buying stuff on Listia.
  • Get a bonus when you earn in-app currency for offers and surveys. Similar to buying, the amount of your bonus currency will depend on your Props level. This is a great way to earn free currency to spend in the marketplace, and users with more Props will be able to earn more quickly.

Stable In-App Currency

  • Any existing XNK that you have on Listia will become a new stable, in-app currency. The numbers won’t change, so your buying power will remain exactly the same as it is before the switch, but the name will change and it will be stabilized from this point forward.
  • You will be also able to buy the in-app currency once again at a constant price.
  • Unlike previous currency changes, this one should be a lot more straightforward and will not require you to do or learn anything new. So you can just keep buying and selling while knowing that the value will no longer change like it used to in the past.

Gift Card Redemption and Power Sellers

  • One of the most exciting changes for users will be the addition of a Gift Card redemption feature!
  • Users will be able to redeem any (non-purchased) in-app currency for Gift Cards directly from Listia. This is a big upgrade to our existing rewards store system and will help keep the in-app currency stable.
  • You can of course continue to use your in-app currency to buy stuff in the marketplace, but this is an additional option for those that sell a lot more than they buy.
  • If you are a power seller or run a store as a hobby or small business, this is a new and amazing and consistent way to get more value out of your in-app currency.

Stay tuned for more updates! We think this will bring an exciting new chapter to Listia as we try to tackle some of the problems that have plagued the marketplace in the past and also bring everyone a new and exciting rewards system as a way to thank all of our long time and loyal users!

*Please read all about Props and the details about how it works here: *https://www.propsproject.com/

Cyber Week 2019 IS HERE!

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The 2019 Cyber Week Crossword Winners!!!

  • 50,000 XNK Store Credit – Brett, Michael & Christina
  • $25 Amazon GC – Kyle, Anonymous & Anonymous
  • 25,000 XNK Store Credit – Lucky1, Suzette, James & Chester
  • Swag Pack – Jessica, Gamaliel, Lawrence, Jenny & Theresa
  • $5 Amazon GC – Jen, Samuel, Jim, Anonymous & Phil
  • 10,000 XNK Store Credit – Terry, Deb, Joyce, Kathryn & Nick

Congratulations to all the winners and participants! We’ve already deposited your XNK store credit and have asked you for your shipping address if you won a Swag Pack so log in to Listia to check!!! Happy holidays!!!


 

It’s that time of the year again! So hard to believe that another year has gone by and the holiday season is right at our doorsteps! That usually means a lot of shopping, holiday deals, and of course… Listia CYBER WEEK!

This year we’re giving out 300,000 XNK store credit for Cyber Week 2019! This year we have some limited edition Listia & Ink Protocol tumbler mugs that we’re giving out also!

The crossword rules and format are similar to all previous crossword promotions, but just in case you’re new or you’ve forgotten, the details are below. Since there is a split XNK store credit prize, you’ll want to keep answers to yourselves instead of sharing them 😉 We’ll do our best to remove published answers where we can.

Cyber Week Crossword Promo Details

To get to the puzzle on 12/2/19, click the “Cyber Week!” link at the top of the Listia web site, or click the “Cyber Week!” link in the menu of either of our mobile apps.

  • Live 12/2/19 through 12/9/19 (PST)
  • Unlock the crossword puzzle by sharing on Facebook or Twitter
  • Once shared, one clue in the crossword puzzle should be unlocked
  • Special Listia Crossword goals will be released every day throughout the promotion. Each of these goals will unlock a certain number of crossword puzzle clues and may even reward you with XNK store credit.
  • Listing goal categories: Electronics, Health & Beauty, Clothing/Shoes & Accessories, Collectibles, Toys & Hobbies, and Video Games
  • Once the clues are unlocked you may enter the answers in the crossword puzzle
  • Each time you successfully answer sets of crossword puzzle clues you will be automatically eligible to win 6 different tiered prizes
    • 5 Answers – 5 random members that answers 5 clues will win 10,000 XNK store credit
    • 10 Answers – 5 random members that answers 10 clues will win a $5 Amazon gift card
    • 16 Answers – 5 random members that answers 16 clues will win a Listia/Ink Protocol Tumbler and some bonus swag
    • 22 Answers – 4 random members that answers 22 clues will win 25,000 XNK store credit
    • 28 Answers – 3 random members that answers 28 clues will a $25 Amazon gift card
    • 34 Answers
      • 3 random members that answers all 34 clues will win 50,000 XNK store credit
      • 100,000 XNK store credit will be distributed evenly amongst everyone that answers all 34 clues (eg if 100 members fully complete the crossword puzzle, each person will get 1,000 XNK store credit)
  • There are 34 total clues, but there will be enough goals to unlock ~54 clues (you don’t have to do EVERY Listia Crossword goal to complete the puzzle)
  • The last Listia Crossword goals will be live on 12/9/18 (PST). Once these goals end, the contest is over and you will no longer be able to unlock clues or enter answers.
  • Winners will be chosen 1-2 weeks after the promotion ends and will be contacted via Zendesk ticket or Listia private message

Thanks and have fun! If you have any questions, please feel free to send us a ticket here.

Return of the Listia Allstar!

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Listia has been around for quite a few years now, and over the years one thing has remained consistent…Our fabulous members! We are happy to announce that we are bringing back the Listia Allstar Testimonials! Each month, beginning in March, we will be choosing a member to spotlight on all of our social media accounts. In addition, this member will receive a Listia swag pack, so you can show your Listia pride wherever you are! You will also receive the exclusive Listia Allstar badge!

Tell us about why/when you joined, the friends you’ve made, the best thing you’ve won on the site, why you love Listia, etc. Feel free to get as creative as you’d like with your submissions; videos, artwork etc. We only ask that you include your username and a photo we can use if you are chosen. You only need to submit your entry once, we will keep all entries on file for future months!

If you would like to share your Listia Allstar Testimony, please email your entries here: usertalk@listia.com. We can’t wait to hear your Listia story!

Cyber Week 2018: 100,000 XNK Giveaway

Ink Crossword Winners!!!

  • 8,000 XNK Store Credit – Pari, Paul, and Barbi
  • $75 Amazon GC – Josh, Bunny, and Brett
  • 4,000 XNK Store Credit – Melissa, S, Randi, and Chris
  • $25 Amazon GC – Jim, Anonymous, Anonymous, Anonymous, and Jimmy

Congratulations to all the winners and participants! We’ll be depositing your XNK store credit in the next few days as well as asking you for your address if you won a Swag Pack!


 

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We’re giving out 100,000 XNK store credit for Cyber Week 2018!!! This is the first year Listia Cyber Week is running with XNK as the reward for goals and the raffles for completing the crossword puzzle! 10 lucky winners will get our brand new Listia swag pack!!!

The crossword rules and format are similar to all previous crossword promotions, but just in case you’re new or you’ve forgotten, the details are below. Since there are a couple split XNK store credit prizes, you’ll want to keep answers to yourselves instead of sharing them 😉 We’ll do our best to remove published answers where we can.

We’re still ramping up our collection of Android devices for testing, but if you are using an Android device and experience any issues with the crossword puzzle we suggest you use a computer and log on via web browser. Apologies for the inconvenience.

Cyber Week Crossword Promo Details

To get to the puzzle on 11/26, click the “Cyber Week!” link at the top of the Listia web page, or click the “Cyber Week!” link in the menu of either of our mobile apps.

  • Live 11/26/18 through 12/3/18 (PST)
  • Unlock the crossword puzzle by sharing on Facebook or Twitter
  • Once shared, one clue in the crossword puzzle should be unlocked
  • Special Listia Crossword goals will be released every day through Monday, 12/3/18. Each of these goals will unlock a certain number of crossword puzzle clues and may even reward you with XNK store credit.
  • Listing goal categories: Electronics, Health & Beauty, Clothing/Shoes & Accessories, Collectibles, Toys & Hobbies, and Video Games
  • Once the clues are unlocked you may enter the answers in the crossword puzzle
  • Each time you successfully answer sets of crossword puzzle clues you will be automatically eligible to win 6 different tiered prizes
    • 5 Answers – 10 random members that answer 5 clues will win a $5 Amazon gift card
    • 10 Answers – 10 random members that answers 10 clues will win a Listia Swag Pack
    • 16 Answers – 5 random members that answers 16 clues will win a $25 Amazon gift card
    • 22 Answers
      • 4 random members that answers 22 clues will win 4,000 XNK store credit
      • 20,000 XNK store credit will be distributed evenly amongst everyone that answers all 22 clues (eg if 100 members fully complete the crossword puzzle, each member will get 200 XNK store credit)
    • 28 Answers – 3 random members that answers 28 clues will a $75 Amazon gift card
    • 34 Answers
      • 3 random members that answers all 34 clues will win 8,000 XNK store credit
      • 40,000 XNK store credit will be distributed evenly amongst everyone that answers all 34 clues (eg if 100 members fully complete the crossword puzzle, each person will get 400 XNK store credit)
  • There are 34 total clues, but there will be enough goals to unlock ~54 clues (you don’t have to do EVERY Listia Crossword goal to complete the puzzle)
  • The last Listia Crossword goals will be live on 12/3/18 (PST). Once these goals end, the contest is over and you will no longer be able to unlock clues or enter answers.
  • Winners will be chosen a week after the promotion ends and will be contacted via Zendesk ticket or Listia private message

Thanks and have fun! If you have any questions, please feel free to send us a ticket here.