With the recent addition of shipping addresses we decided that it was time to do a little refresh on the post auction flow. This change will be pushed out fairly soon, but we wanted to give those of you that are following our blog a preview! We hope this makes things a little easier for both new and experienced users. On to the screenshots …
First up is the process a user will go through when they win an auction.
The first thing you’ll see when you win an auction is the shipping address selection form. Select a saved address, “none” if no shipping address is need or you can add an address by clicking the link. If the auction requires payment for shipping this information will still be delivered via email/message.
Once you’ve sent your address and payment (if applicable) the seller should be on their way to send out your item(s). If you get the item be sure to notify the seller by clicking the “Got It!” button. If you don’t get your item and a refund is available, there will be a link at the bottom right to initiate a refund request (see next screenshot).
After you get your item, leave feedback for the seller! The link to request a refund will be at the bottom right corner. Now, on to what the process will look like for a seller.
After your auction has ended if you don’t receive shipping information from the winner you should email them to remind them to send that information to you. Be sure not to use any addresses sent to you via email or message as this will be taken into consideration if there is a dispute. Users are required to use the shipping address form.
After you get the winner’s shipping information you can send out their item(s) and leave feedback! If there is a dispute on your auction this will also look a little different than what you may be used to.
If you win an auction and file a refund request you can now cancel this before the seller replies (previously not allowed). The seller will be notified via email if you cancel your request.
We hope you enjoy the new changes and we’ll have a way for you to leave feedback and report any bugs that you see! Overall we’re hoping that this is an improvement from what we have today, thanks for reading!