Today, we’d like to announce a few changes related to Listia listings that will be coming soon! First, a quick update on the release of Points and Props. We’re still working hard on finishing up the final touches and we’re working with the Props team on a good time to launch. We thank you for your patience and we know you’re excited to see what we’ve built! We’re very excited too, but just hang tight a little longer!
Some other changes we are making to the marketplace in an effort to fuel a balanced experience for both sellers and buyers are described below. We’ll be slowly rolling these features out over the next few weeks and our current users will have a short grace period to get accustomed to these changes. Don’t worry, if you violate these new rules, we’ll remind you through your listings or direct message.
Let us know if you have any feedback on the changes! We’d love to hear what you think!
Shipping items with tracking
Moving forward, we will not be able to refund a seller if a tracking number is not used and the buyer does not receive their package.
Sellers are strongly encouraged to ship all items with tracking and it is the seller’s responsibility to successfully deliver items to their buyers. Moving forward if there are transaction disputes, we will be looking to see that the seller did their best to successfully deliver their items to the buyer, including adding a tracking number. Tracking has a number of benefits for both sellers and buyers:
- Sellers are protected against buyers that may falsely claim that they did not receive their items
- If an item is not delivered, the seller can contact the shipping carrier and potentially file a claim. The tracking number will also help the shipping carrier track down the package.
- Buyers know when they’ll be getting their package so they can watch for their delivery
- Buyers will be more confident buying your items if tracking is used
We understand adding a tracking number increases shipping costs which is why we are not making it a requirement. We are still giving sellers the choice to use tracking or not, but it is a risk that each seller has to evaluate for each item they ship. If you are a seller that ships with tracking, be sure to add it in your listing description because your buyers will appreciate it!
Shipping payments
For items where the seller requires a shipping payment, we are no longer allowing cash, personal check, or money orders to be used to pay for shipping.
Sending shipping payment through the postal service adds multiple days to the shipment of items and it is not secure. We strongly advise using PayPal goods and services directly or via our Replin payments app to pay your seller for shipping. It is not advised to use services like Venmo, Cash App, Google Wallet, Zelle, etc. because of the risk involved with using these services.
45 day transaction period
Transactions will now close 45 days after payment has been made.
The current duration to request a refund is 60 days and we are reducing this to 45 days to help both sellers and buyers finalize their sales in a more timely fashion. Sellers should be responsible for delivering their items on time and buyers should be responsible for knowing when they would like a refund.
Point transfer for gift card listings
Points will no longer be automatically transferred for member listed gift cards in order to give the buyer time to verify the gift card. Once the buyer confirms receipt, the points will transferred as usual. This rule will apply to all sellers.
Thank you again for your patience and hope you and your families are staying safe during this time! Stay tuned for more updates!
The Listia Blog 