A couple updates from us on this Friday afternoon. We pushed out a new badge system for user achievements. Right now you can see how many badges a person has by going to their profile. Check out satin7’s profile page: http://www.listia.com/profile/3637 For a list of badges and what they mean check out the legend: http://www.listia.com/badges More to come in the near future!
Along with the badge system we’re rolling out some changes for all new auctions some time within the next 24 hours. After an auction ends credits used to be transferred directly to the seller’s account. Credits from auctions listed by sellers without the “Trusted Sellers” badge are now held in a pending state for the lesser of 10 days or until the winner claims they received the item. Users with the “Trusted Sellers” badge are not affected by this change. The following scenarios can take place after an auction:
Winner: no response, Seller: no response
Seller will receive the auction credits after 10 days from the date of auction close.
Winner: receives item, Seller: delivers item or no response
The seller will immediately get their credits if the winner claims they received the item.
The buyer will receive an automatic refund after 20 days from the date of auction close. This waiting time can be expedited in special circumstances. Note that a winner has 10 days from auction close to claim that they didn’t not receive the item. Winner: does not receive item, Seller: delivers item
During an auction dispute the outcome will be handled by a moderator. If your auction is in this state, please contact us with your auction details.
Let us know if you have any questions! We’re hoping that this system both automates returns as well as makes it more obvious who’s who on Listia. Thanks!