Top 5 Shipping Address FAQs

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Last week, we announced the new Shipping Address feature which is in effect today allowing users to store and save their shipping address(es) on their management page here: http://www.listia.com/account/addresses

This new feature was a hot discussion topic and got a lot of feedback and comments. Since this is new to everyone, we’d like to address some frequently asked questions. Below are the top 5 FAQ’s about shipping addresses:

1. My address is not correct! Why is that? What should I do and how do I make sure it’s saved correctly?

Right now we’re using Google Maps to help us clean up the addresses. So far we’ve seen a few instances where we aren’t able to detect our users’ address(es). If this happens to you, make sure you enter your correct shipping address in Step One to verify, then click on the “Need Help? Tips and advanced options” link in Step Two for more options (like PO Boxes etc). Once an address is saved, if it is still not correct (e.g., wrong zip code, city, etc), send us a support ticket at www.listia.com/help and we’ll be able to fix this for you quickly.

2. Can I save more than one address?

Yes. This feature allows users to store (add and/or remove) individual or multiple addresses.

3. Can I still communicate with the buyer/seller once the auction has ended?

Yes. This feature does not eliminate communication between the buyer and seller. It only provides a feature to pre-select a saved address, eliminating typos and saving time!

4. When I “add a field” under the “Tips and advanced options” link, it shows up in front of the street address? Why? (e.g., Apartment 123, 100 Main Street, City, State, ZIP)

When you “Add a Field” such as a P.O. Box or an apartment/lot/trailer, that field will be displayed in front of the street address because it’s a custom field. The formatting may look foreign to some people, but the US Postal Service is still able to ship items using this address format.

5. Is this feature optional? If not, why?

No. It is MANDATORY for all users (international and domestic) starting June 1, 2011. Users must save their address(es) in the new Shipping Address feature here: www.listia.com/account/addresses. The saved shipping address field will become the only means through which a buyer should share his or her address with the seller. In the event of a dispute, if we discover that a buyer or seller has not used the proper method for sharing shipping information, it is unlikely that the dispute will be resolved in their favor.

Saved shipping addresses were designed to achieve a few things: 1) Saving buyers time by storing addresses they reuse over and over, 2) Checking these addresses for spelling mistakes and other errors, and 3) Providing sellers with the comfort in knowing that buyer provided addresses have been approved by Listia.

We built this feature with only our users’ best interests in mind, and we hope this was helpful information and results in a more positive Listia experience for everyone!

photo via dcjohn

Comments

  1. atticsrevistied says:

    I would like to be able to use more than one name at many of the addresses that I use. I use this site to send a lot of charity items and would like to indicate the person they are going to. I don’t like the idea of only one person. There is more than one person in a house and especially if you are sending to someone in a homeless shelter.

  2. jason tetreault says:

    why won’t my address verify? it’s starting to tick me off a bit…no matter how many times i try, or how long i let it sit there while the site “does its thing”, it does not want to follow thru with the process. i enter my address, and hit the “verify” button…and nothing…and nothing…and still nothing. how can i use this verification process if it won’t work for me? luckily i’ve had understanding sellers….

    • I am having the same problem. No matter how hard i try i cannot get a verified address. I am very frustrated. Most sellers have been ver good but a couple have not. I’m at my wits end!!!!

  3. My saved address is saying it is verified but the seller is saying that she’ll ship it when it is verified

  4. WTF LISTIA says:

    THIS DOES NOT WORK! IT “STANDARDIZES” MY ADDRESS BY REMOVING ADDRESS LINE 1!

  5. LISTIA WORKERS ARE CONSTANTLY BEHAVING AS NONPROFESSIONALS, THUS RENDERING US, THE PEOPLE ON HERE HELPLESS ALL TOO OFTEN. I WAS INFORMED VIA EMAIL THAT ONLY TWO NAMES ARE ALLOWED PER ADDRESS WHICH IS RIDICULOUS. MANY OFTEN HAVE MULTIPLE FAMILY MEMBERS AT THE SAME ADDY THAT WISH TO USE LISTIA OR EBAY OR STUFF LIKE ETSY YET LISTIA IS THE ONLY SITE WITH PREJUDICES AGAINST THIS. WHY?? Also, IF AN INDIVIDUAL EVER HAS LEFT LISTIA AND DID SO WITH NEGATIVE FEEDBACK FROM CRAZY N ILL FEELING BUYERS MANY TIMES ITS NOT THEIR FAULT THEIR ACCOUNT WAS LEFTVIN POOR STANDING. FEEDBACK CAN BE LEFT IN AN EVIL MANNER SIMPLY DUE TO MANY OF THE CRAZY AZZ PEOPLE ON LISTIA. IV ENCOUNTERED TONS OF EM. IV MET PERVERTS WHO WOULD STALK ME, IV MET A MAN WHO THREATENED TO SHOOT ME IN THE FACE FOR NOT WANTING TO LET HIS FIANCE SEND ME AN AUCTION WIN A MONTH LATE AND I INSTEAD HAD THE CREDITS REFUNDED
    IV SENT NICE BRAS TO AUCTION WINNERS BUT TWO LIARS TOTALLY CLAIMED THEY DIDNT EVER EVEN GET THEM AND THEY LEFT MEAN NEGATIVE FEEDBACK AND LISTIA REFUNDED CREDITS CAUSE I AT THE TIME WAS NAIVE N DIDNT REALIZE TO USE TRACKING NUMBERS.
    SO IV HAD TROUBLES EVEN USING LISTIA CAUSE THEY BAN ADDRESSES FOR LIFE IF THEIR ADDY CONNECTED TO AN OLD ACCOUNT SHOWZ ANY NEGATIVITY ON THAT ACCOUNT

    LISTIA RIPS PEOPLE OFF
    LISTIA GAINS BY PEOPLE LOSING
    BY CRAZY PEOPLE SITTING AROUND BUYING CREDITS FOR OUTRAGEOUS PRICES
    BY THEM SPENDING TONS
    THEY LOVE PEOPLE HSVING CREDITS REFUNDED CAUSE THEN THE ONE THEY TOOK CREDITS AWAY FROM IS LEFT LOTS OF TIMES IN THE NEGATIVE SO THIS TAKES TONS OF AUCTIONS AND CREDITS EARNED TO BRING THEIR ACCOUNT JUST BACK TO A POSITIVE ZERO BALANCE OR IF LEFT IN A NEGATIVE THEY LOVE IT IF PEOPLE ARE DUMB ENOUGH TO BUY CREDITS TO GET BSCK TO ZERO

    LISTIA DOESNT HAVE A CUSTOMER SERVICE NUMBER. I HAD AN UNCLE THAT IS AN ATTORNEY CALL YEARS AGO WJEN THREATENED WITH THE CRAZY SHOTGUN IN MY FACE AND HE FINALLY GOT A CALL BACK FROM NOT LISTIA BUT THE REAL COMPANY THAT OWNS THIS SITE. LISTIA IS ONE OF MANY SITES THIS COMPANY OWNZ THAT MAKES MONEY OFF ONLINE SUCKERS WHICH IS WHY ONLY LIKE TWO TO THREE PEOPLE R THE ONES WHO WRITE U BACK WHEN U WRITE LISTIAS SUPPORT OR WHEN U FILE FOR A DISPUTE
    THERE IS RITA WHO ALWAYS IS WORKING ON THIS SITE AND THEN A FOREIGN MAN WHOSE NAME I FORGET. ITS PRETTY MUCH THEM.
    SO GOOD LUCK TRYING TO GET VERIFIED IF U ARE HAVING PROBS.
    U WONT
    TRY USING A P.O BOX CAUSE LISTIA IS WORTH IT IF U MEET THE FEW RANDOM COOL N CLASSY PEOPLE ON HERE WHO ALSO HAVE MONEY AND ARENT LOOKING TO GIVE AWAY JUNK , RECIPES, HANDMADE UGLY WORTHLESS CRAFTS, OR WHO JUST WANNA STEAL FROM U
    OFTEN PEOPLE WILL EVEN OFFER TO TRADE OR SELL THEIR COOL STUFF WITHOUT THE HASSLE OF THE BIDDING AND CREDIT USING. THESE PEOPLE CAN LIE YES, SO USE TRACKING NUMBERS WHEN SENDING EVERYTHING AND INSURE THINGS. ALSO GET SIGNATURE CONFIRMATIONS.
    I GAVE A NEW ONLY ONE MTH OLD DESKTOP SONY VAIO AWAY TWO YRS AGO TO A LISTIAN. IN TRADE SHE MAILED ME FOUR HUGE BOXES OF ALL BRAND NEW COACH BAGS, ED HARDY STUFF, MAKEUP, CLOTHING IN MY SIZE, JEWELRY, AND MORE, MANY ON THIS SITE LOVE TRADING FOR REAL. ALL IN ALL THOUGH LISTIA IS SHIT AND DONT TRUST EK

    MANY PEEPS KNOW THEY R ALL ABOUT CAPITALISM AND WHY WOULDNT THEYCBE. THE DOLLAR IS WHAT AMERICA AND ALL COUNTRIES CARE DEEPLY FOR NOT US

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