Starting July 11, we will be enforcing a few new rules regarding shipping timeframes. These rules are meant to improve communication between sellers and winners after an auction ends. As always, we know most of you will send shipping info and ship items well before these deadlines, but they are here to help us in case of disputes. More info will be posted on the site once the rules are in place.
Also, we wanted to thank everyone who filled out our shipping timeframe survey! Hundreds of you responded, and the results were very eye opening. We read through everything and took all that advice to come up with the rules that you see below:
Starting July 11, the following set of rules will limit the maximum amount of time given for communication and shipping after a listing ends. We do encourage everyone to communicate much faster than this to ensure a great experience for everyone involved, but here are the maximum timeframes.
- Winner
- Unless otherwise agreed upon by both the winner and seller, you must contact the seller within 7 days and provide the lister with your shipping address (if applicable) and shipping payment (if applicable)
- For example, if a listing ends on Tuesday, you have until the next Tuesday to contact the seller with your shipping info
- If you fail to do so, the seller may re-list the item and keep any credits earned
- As always, we encourage you to contact the seller ASAP and well before the limit to ensure a smooth transaction
- Seller
- Unless otherwise agreed upon by both the winner and seller, you must ship items out within 7 days from the day you receive the winner’s shipping address and shipping payment (if applicable)
- For example, if you get the shipping address and payment on Tuesday, you have until the next Tuesday to ship
- If you fail to do so, the winner will be entitled to a refund in case of a dispute
- As always, we encourage you to ship items ASAP and well before the limit to ensure a smooth transaction
The Listia Blog 
That’s much better than before. I don’t understand why it should take anyone longer than 48 hours to converse with the seller and make payment if applicable, but none the less, 7 days is better than 10. Thanks Listia!
THANK YOU!!!! Not only is 7 days very fair & reasonable… the wording is SOOO much better this time around, especially adding “unless otherwise agreed upon…” which is huge!!! This way as long as the bidder is okay with something out of the ordinary, it won’t be an issue!!NOW… the only other HUGE thing is actually NOTIFYING everyone of the new rules!! Just having it posted on the blog doesn’t tell enough people… and a banner on the top gets ignored by a LOT of people cuz they think it’s advertising… so I really, really, really hope you came up with a way to do a popup… it only needs to come up once when someone logs in/comes to listia the first time after you post it… make it very obvious that it’s important and have us “accept” it to close it… then it doesn’t need to come up as a popup again for that person. Otherwise a mass email to every single active member is the best way… which to me should be simple, as there are many programs that will take your member list & auto send a message to every email on that list… seems simple enough.But overall… THANK YOU for listening to your members and THANK YOU for giving bidders the FLEXIBILITY to agree to longer IF we wish to do so right in the rule! That way I can still bid with ‘certain’ trusted sellers that I know take a little longer to mail, but ALWAYS come thru!THANK YOU LISTIA!! 😀
I love these new rules. I commonly get winners that NEVER respond to the auction and never leave feedback. I end up just re-listing the item after the refund deadline runs out. I agree with briguyv, a mass email or pop up or both is needed,though most will probably ignore it.You could just add “Winners 7 days to respond. Sellers 7 days to send it out after winner responds, unless otherwise agreed on by both.” to all auction pages, then put a “read more here” thing with a link to this rule. Place it very close to the description or when they bid and it asks for them to confirm. You could put the message there.
OK, HERE GOES,I AM GETTING COMPLAINTS FROM BUYERS AND SELLERS ALL OVER YOUR SYSTEM, COMPLAINING THEY HAD HIGH BID, NOW LOST AND OTHERS, LIKE ME, WHO ARE DISABLED AND CAN’T MAIL AT A MINUTES NOTICE, ONLY HAVE LIMITED INCOME, DO THIS FOR SOMETHING TO DO CAUSE THEY CAN’T GET AROUND. AT FIRST YOU SAID YOU CANCELED THAT ONE WEEK DEAL, NOW YOU ARE STARTING TO ACT LIKE THE US GOVERNMENT, NOT CARING ABOUT US SENIORS OR DISABLED, BUT TRYING TO BE PERFECT AND THAT WILL NEVER HAPPEN. YOU ARE GOING TO LOSE A LOT OF GOOD PEOPLE IF THIS MATTER IS NOT RECTIFIED AND IT MAY AFFECT YOUR SITE, LIKE ANOTHER I KNOW AND WAS ON, AND NOW THEY ARE NO MORE CAUSE PEOPLE PULLED OUT. GOT TO REMEMBER, PEOPLE ARE YOUR SITE, WITHOUT THEM YOU GOT NOTHING.